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Our Internet Privacy Policy

Welcome to the Epilepsy Foundation of Southeast Tennessee!

The Epilepsy Foundation of Southeast Tennessee wants to protect the privacy of visitors to our website. The information users voluntarily share with us will be used to improve the quality of our services and to promote public understanding and education about the impact of epilepsy on people's lives. The Foundation has adopted the following privacy policy governing its website. This Privacy Policy applies to Personal Information collected or processed through this website and any other Epilepsy Foundation of Southeast Tennessee-operated website, app, or social media page that links to this Privacy Policy (collectively, the "Website"). The Privacy Policy is continuously being revised, and we welcome your thoughts, which you may send to Users who have provided us contact information will be informed upon changes to our Privacy Policy.

"Personal Information" is information that identifies or relates to a particular individual. Examples of Personal Information include, among others:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Online identifiers


We use Personal Information for the following purposes:

  • Providing our Site to you

  • Analyzing, administering, and improving the Site and our services to users

  • Enabling secure use of the Site

  • Sending information and promotional materials

  • Protecting our rights or our property

  • Meeting legal obligations

  • For other purposes related to the reasons for which you provide Personal Information, including when you consent to research and to adding to the general knowledge about epilepsy education and treatment services.


What personally identifiable information does the Foundation collect from me?

The Epilepsy Foundation of Southeast Tennessee respects the personal privacy of the visitors to our website. We believe keeping your information private and in a secure environment is very important. When you browse the informational portion of our website, you do so anonymously. Personal information is not collected, unless you voluntarily provide us with that information as described below. To participate in our Community, you must provide an email address or user name, and a password. (Please note that it is not a closed community and posts can be found via search engine outside of the website.) We will not share with third parties your name, street address, telephone number or email address without your consent. We do not sell or rent your personal information. We provide no mechanism for an advertiser to reach you, unless you sign up directly with an advertiser or outside vendor.

In order for the Epilepsy Foundation of Southeast Tennessee’s website, apps and other digital platforms to improve its performance and design and to provide you with better services, we track anonymous aggregate usage information through analysis of log files. The type of information collected is basic statistical data, such as channels and sections viewed, time of access and amount of time, search phrases used to reach the Foundation's website, browser type, and anonymized data from users. This information is not personally identifying you in any way, and we cannot get back to you, the user, through this data. We use this aggregated and anonymized information in order to learn what are the most popular sections of our website, for general promotional purposes, and for making decisions about the future strategy and direction of the website. The aggregated and/or anonymized information may also be shared with third parties to promote Epilepsy Foundation of Southeast Tennessee’s services and the website or to add to general knowledge concerning the public's need for epilepsy education and treatment services.

What happens when I sign up with the Foundation online?

You voluntarily provide us with personal information when you choose to become a website member, make a donation, attend our annual Chocolate Fling auction event, participate in our Connections support group meetings or Christmas party, enroll in our Studio E children’s art therapy program or our Prescription Assistance Program, subscribe to one of our e-newsletters, and participate in a research campaign or survey. The information we collect through these transactions includes such things as your name, address, phone number, email address, seizure information, and, when you make a financial transaction, your credit card number. This allows the Foundation to send you messages and to share information with you that we think you may find useful. We study our users' demographics, interests, records, and behavior based on this information voluntarily provided for a variety of reasons, including to have better information on the needs of people with epilepsy, to do internal research, and to understand how to improve our services.

User records are kept in the strictest of confidence. We may ask you to consent to participate in external research related to your records. If you do not want to receive this information, or if you would like to have your name removed from future communications, please let us know by sending an email to


What is a cookie and how does the Foundation use them?


When you voluntarily join, make a donation, or purchase an item from the Foundation, a cookie is placed on your computer hard drive. A cookie is a small amount of data stored as a text file. The data contains a unique identification number assigned by our system that recognizes your browser when you come to our computer but does not recognize you as an individual. These cookies remain on your system and are automatically retrieved when you return to our website at a later time. We use cookies to remind us of who you are in order to send you information you have requested and deliver to you a more personalized service. The cookie also allows us to automatically log you in to certain sections of our website without having you re¬enter user name information for each return visit.

You may choose to set the Internet properties of your computer so that you are alerted each time a cookie is being stored on your computer or you may choose to prohibit the collection of cookies all together. In addition, you may delete cookies that have already been stored on your hard drive. If you do prohibit the collection of cookies, understand that you will need to re-enter your email and other information each time you go to the portion of our website that requires the input of identifying information.

How do I change my personal information or stop receiving online information from the Foundation?


If you need to change your personal information, you may do so at any time by simply going to the part of the website where you registered for and entering the corrected information.

  • If you no longer want to receive newsletters, informative emails, marketing or other information from the Foundation sent to your email address, you may unsubscribe by sending an email to Simply state your name and that you would like to be removed from our emailing lists. Or, if you want to only receive email pertaining to a specific subject such as Connections support group, just send us an email, and we’ll update our email lists accordingly. 

  • If you are a member of the Foundation and would like to update your records, please contact the Foundation by telephone (423- 634-1771) or email:

How does the Foundation protect my confidential information?

If you have shared with us your credit card number in order to make a donation to the Foundation, your credit card number is stored on a secure server and is protected by firewalls. The Foundation uses computer encrypted technology to protect your information and this information is kept confidential. The Foundation sometimes contracts with outside vendors and business partners to fulfill customer services and hosting services on the website. When we do so, we enter into confidentiality and non-disclosure agreements with all vendors stating that they will hold information received through our website confidential and will not sell or share user information to any third party or use the information for their own personal use. All employees of the Epilepsy Foundation are held accountable for our privacy principles and each employee is personally responsible for maintaining customer confidence in the company.

Despite these efforts to store Personal Information in a secure operating environment, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of Personal Information, we cannot guarantee that our security measures will prevent third parties such as hackers from illegally obtaining access to Personal Information. We do not represent or warrant that Personal Information about you will be protected against, loss, misuse, or alteration by third parties.

The Foundation may disclose information to law enforcement and other governmental or court authorities in the rare case when we are required to do so or if there is reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) the Epilepsy Foundation's rights or property, other website users or anyone else that could be harmed by such activities.

How are children who use the Foundation's website protected?

The Foundation is concerned about the safety of minors who use the Internet. We want you and your family to feel secure when visiting our website. Children under 13: Do not send us any information about yourself or your family if you are under age 13 — including information like your name, address or email address — unless you have asked your parents for permission to do so. The Foundation will not knowingly request personal identifying information from children under the age of 18 without parental consent. If we learn that we have personal information from a child under 18, we will delete that information from our database as soon as possible. The Community Forums and Chat Rooms are intended for use by people age 13 or older. The Foundation will not post any pictures or identifying information about children on our website or social media without their parents expressing permission to do so.

Linked Internet Websites

The Foundation hyperlinks to numerous websites that we believe are of interest to people with epilepsy. We do not control the privacy policies of business partners, advertisers, sponsors, or other websites to which we may provide hyperlinks, and the privacy policies of any of these third parties may differ from ours. When you hyperlink to the website of one of our business partners, advertisers, sponsors, or other websites, you are subject to their privacy policies and not those of the Foundation. The Foundation is not responsible for such provisions and expressly disclaims any and all liability related to the privacy policy or practices of such other websites.


Where should I go if I have a question or a complaint about the Foundation's privacy policy and practices?


Any questions can be directed to our staff. Call us on the phone at 423-634-1771 or send us an email at, and we will do everything in our power to make things right or to improve our privacy policy and practices to better serve you.

The Epilepsy Foundation is committed to efficiency and transparency. We communicate with our supporters, donors, and prospective donors by email, postal mail, phone, and other means, both to request contributions to our cause and to educate the public about epilepsy and seizures, volunteer opportunities, and events in local communities and around the world. These efforts help advance our mission to lead the fight to overcome the challenges of living with epilepsy and to accelerate therapies to stop seizures, find cures, and save lives. As a result, in accordance with the Financial Accounting Standards Board (FASB) guidelines and Internal Revenue Service (IRS) guidance, the Epilepsy Foundation allocates a portion of our fundraising costs to program services. As a nonprofit organization that is exempt from federal taxation, we ensure our donors' money is spent as efficiently and effectively as possible.

If you have any additional questions about your privacy on the Epilepsy Foundation of Southeast Tennessee’s website, or if you believe that your privacy may have been violated by the Foundation, please feel free to contact the Foundation at

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